SpringHill Suites Pittsburgh Butler/Centre City

We booked our stay at this Marriott branded property a week before arrival. Shannon checked us in and was extremely pleasant. We had told them we would be arriving very late but when we had a change of plans and arrived early afternoon, a phone call about an hour prior to arrival got us our room early. That was very helpful as we were headed to races at a nearby track. We booked a king suite and it was very nice, clean, and comfortable. And when I say clean, it was spotless. Thank you housekeeping! The reason we switched to this hotel at the last minute was due to their policy of service animals only. I was able to be guaranteed a room that had not had animals in it. We have always considered Marriott hotels our first choice when traveling, with Hilton following. Hilton has switched to 100% pet friendly rooms, meaning they do not save any rooms as pet free. We have had terrible luck recently with terrible smells in rooms and on beds at Hilton, therefore our switch to this Springhill Suites. Marriott will have our business going forward and we will definitely stay at this hotel next year. And one extra note - Parking is in a garage next to the hotel. I was a bit worried about this but it proved to be very nice. My husband actually commented he preferred the garage vs arriving back late at note searching for a parking space in a regular hotel lot.

Checkin was very fast and friendly. My room was clean and quiet. Bed was comfortable. I slept great. The Fitness Center was better than most. I didn’t swim in the pool, but, it looked good and the water was warm. Breakfast was typical. Overall, this was a great stay and I’d be happy to stay there again. I stayed there as part of a weekend medical event and usually spend 50+ nights on the road annually.

The entire building (from what we used) was immaculately clean. There was a very good variety of things available at breakfast and the tire area was kept spotless. The beds were comfy. The staff was tremendously helpful At one point, our key stopped working and one of the staff members came up to the room with me to make sure the reset key worked, good customer service right there. The only issue that we had was the it took forever to get hot water, almost 30 minutes when trying to get a shower at 6 AM. We complained, asked for another room, or at least one to shower in as we had no idea if it was ever coming on Again, 30 minutes later it did. It didn’t take ad long, but still 15+ minutes, at other times. I was disappointed that nothing was said to us at checkout as we were told that the situation would be noted in our account. A few days later, I included everything above in a survey. Shortly after, I received a detailed and apologetic response from the Guest Care Manager. I was very pleased and appreciative of her handling of the situation to say the least. Not the perfect stay but I understand that things do happen. I also understand that how these things are handled is more important than anything else and it was a job well done. If we were to stay in Butler again, I wouldn’t call anywhere else.

Do not recommend Paid for a king room , but was given a handicap room, I went to front desk to ask for a non handicap room but was told sold out even though I booked days ago and said first come first serve and can only take the handicap room and was said with attitude like oh well I’m tough out of luck. We paid for a non handicap room, do not want a shower with a wooden seat that other people sit on and handicap bars everywhere we paid a lot of money for a room we wanted and was told we are out of luck. NEVER GO TO THIS HOTEL AGAIN IF THIS IS HOW YOU SRE TREATED. NO APOLOGY. WILL USE THE FAIRMONT NEXT TIME

Just returned from a business trip to Butler PA. Hotel was very nice, suite was large with high ceilings and comfortable king bed. Bathroom was set up nicely and spacious. Enjoyed having the couch! Room was very clean upon arrival, surprising that during my three night stay the room wasn’t cleaned (trash cans weren’t emptied and no clean towels supplied). This might be their policy and I’m sure if I’d have needed anything they would have supplied. Front desk ladies were very nice! Parking was very easy in the parking garage. Restaurants very close on Main Street-Butler Brewery was excellent and within walking distance! Highly recommend this hotel !

My cousin’s family and I were treated poorly here. The hotel rooms were in need of maintenance. I do not recommend staying here. Never had any problems with other Marriott’s. This hotel is definitely an outlier.

Lovely, clean, cool, hip, nice amenities hotel that to me was a “no brainer” place to stay in Butler! Staff was awesome! Free breakfast was adequate nothing great but healthy choices & muffins were good! If I were ever to come back to this area this is where I would stay no doubt! Not much shopping around, nice library & art exhibit on the Main Street was nice.